Cancellation and Refund Policy

At Cricket Saga, we strive to ensure that your experience with us is seamless and enjoyable. However, we understand that there may be instances where you might need to cancel or request a refund. Please carefully review our cancellation and refund policy below.

1. Cancellation Policy

Once a transaction has been confirmed and payment has been successfully processed for in-game purchases, game credits, or any other services, it is considered final and cannot be canceled. This is because the digital nature of the services provided makes it difficult to reverse or cancel transactions.

If you encounter any issues during the purchase or transaction process, we encourage you to contact our support team at [email protected] immediately, and we will do our best to assist you in resolving the matter.

2. Refund Policy

We do not provide refunds for any in-game purchases, including credits, memberships, or any other form of in-game content once the transaction has been completed. As the services are digital and immediately accessible after purchase, we are unable to provide refunds in these circumstances.

Refunds may only be issued in exceptional cases, such as technical issues preventing access to the game or purchases that were made due to an error on our part. In such cases, please contact our support team as soon as possible at [email protected].

3. How to Request a Refund

If you believe you are eligible for a refund or if you have any concerns regarding your purchase, please follow these steps:

• Contact our support team at [email protected] with your request.
• Provide details about your transaction, including your account information and any relevant order or payment confirmation details.
• Our support team will review your case and get back to you with a resolution within a reasonable timeframe.

4. Exceptions

We may, at our sole discretion, offer partial or full refunds in cases where the transaction was fraudulent, the service was not delivered, or a significant issue arose from our end. Refund requests must be submitted within 7 days of the transaction date for consideration.

5. Changes to the Refund Policy

Cricket Saga reserves the right to amend, modify, or update this Cancellation and Refund Policy at any time without prior notice. Any changes will be reflected on this page, and by continuing to use our services, you agree to be bound by the updated policy. We encourage you to review this policy regularly to stay informed of any changes.

6. Contact Us

If you have any questions about our Cancellation and Refund Policy or need assistance with your account, please contact our support team at [email protected]. We are here to help and ensure that your experience with Cricket Saga is as smooth as possible.